Pastoral Institute - Columbus, Georgia

Taylor B.

The counselors I have seen are great, however the cost for missed appointments and the rules around it are ridiculous. While I understand the reasoning for these fees, there are no exceptions for emergencies. As a result I had to bring my sick daughter to my appointment or risk paying an expensive missed appointment fee for not calling 24 hrs in advance. How is a person suppose to know a day ahead that their child will be sick? On top of this, how can anyone get adequate counseling if they have to bring their child? Tele-counseling would have been a great compromise but wasn't offered.

I missed one appointment previously, it was my fault so I obviously had no problem paying the fee but then I was told it would be months before the doctor I had been seeing would be able to schedule me again. Let me note, it took months to get in to see someone in the first place. They also said she would reach out in attempts to squeeze me in and I received no call. In addition to this, they no longer take Medicare or people who want to pay out of pocket.

I wish they would consider altering their policies to be more considerate of patient needs.

Clearly, they put profit above the needs of the patients, which is sad considering they are known for being a "Christian" institute. Definitely not a place for anyone who is in need of immediate and/or long term help or for anyone who is in more needy populations, such as low income, homeless, etc.

Terri L.

What a blessing! From the very first call.. where the receptionist prayed for me, I knew this was the best fit. Highly skilled, knowledgeable, helpful and most of all they care about you!

Jody H.

I have nothing but wonderful things to say about this facility. Everyone is friendly and inviting. I have been a patient here for almost 2 years and look forward to every appointment. They did a wonderful job pairing me with a great therapist. They work around my schedule and have also fit me in for unscheduled appointments. I always leave breathing a little easier and feeling a little lighter. Thank you so much for all the work you do for your patients!

phyllis P.

I struggled to even go and get help, but life became too much and I scraped up the money to go for help. I had assumed that since it stated that it was a Pastorial Institute that I would get good godly counsel. I will say that if I didn't have such a strong relationship with God; I might would have considered suicide. After the third time and I don't even think that I stayed the entire time, I was asked if I wanted to make another appointment...I could tell that the counselor knew that she wasn't being helpful at all and really didn't want me to come back. Matter of fact, I was basically being told that I was hopeless in my situation. I am not a licensed counselor, but I have many people come to me and I have never told them that there situation was hopeless. Then God reminded me that Dave Ramsey helps people with his financial advice all of the time and MANY of those situations appear hopeless, but he never says that they are hopeless; instead he gives them do able baby steps to slowly get out of their situation. I was hoping for this type of help, not for someone to listen to me only to tell me that I am in a hopeless situation. I already feel this way. This has been the biggest waste of money. I know that God will help me through this; but it sure would have been great to have had some wisdom and encouragement from someone who is being paid to help.
Do Not Go here if you are feeling hopeless because it will only make you feel worse!

MaryAnne E.

It took me from 11/292021 to 1/17/2022 to get an appointmentI do understand the busy time during the holidays.The physician called me 2 days prior to schedule the appointment himself,stating the appointment would last about 55 minutes.Upon arrival the ereceptionist said I wasn't on the schedule! She called the thearpist and he came out and took me to his office,never introducing himself.He told the receptionist to tell the next patient that he was running late.My appointment lasted 20 minutes,half of that time explaining privacy laws!!.VERY dissappointed to say the least.Do not recommend this place at all!

dana K.

I need therapy badly and my insurance doesn't cover it. So my church was paying. Went 2 or 3 times and the therapist quit returning our calls...multiple calls. We called once a week for a couple of weeks. I'm a bit upset that I asked my church and they wasted their funds.

Chami C.

I highly recommend Ms. Kim King as a therapist. She is excellent and has very great communication for scheduling appointments.

Jay L.

Staff was Extremely Rude and disrespectful. talked down to me like I was stupid; when I tried to address the issue I got in trouble.