NeuroStim TMS Olympia - Lacey, Washington

Cayla N.

After a few years of wanting to do TMS I finally had my initial free consultation with the office manager asking her all the questions possible. Next I had my consultation with the medical provider and my journey was on its way. Unfortunately, I learned that I had a coinsurance that wasn’t met yet for the year along with the cost of gas to drive to and from treatment daily, (I live an hour away, 1 way) that money ultimately would be the determining factor that I couldn’t after all participate in TMS. Upon speaking with the office manager I was able to fill out a form requesting financial assistance for both of these set backs, which I was granted for both and I was able receive treatment after all.

The Lacey facility was the closest option for me it was absolutely breathtakingly beautiful as I walked in. The serene water fall right as you enter makes you feel like you’re at a spa. It did not feel like a “health care clinic” at all. It was decorated so beautifully for the holidays too. I then met the office manager (Maddie) whom was my saving grace after all and so sweet. It was nice to put a face to the person who made this all possible for me. The treatment rooms were just as beautiful as the waiting area. Dim lighting, beautiful scenery on the tv, greeted with kindness and compassion always and very clean- even the bathrooms were very well kept. Instantly feeling comfortable and pampered honestly.

During my treatment time I was able to work with all of the technicians there. I definitely built a repor with Audrey. I felt like I was with most of my time. She always made me feel like my thoughts, concerns, questions, my progress, and just my life overall was valued. She was always willing to make me smile and l left feeling heard and validated. I was drawn to her because she really loves working for Neurostim and changing peoples lives. She made me feel so comfortable always. She felt like a friend I had known for years.
Jon was who I saw the most next. He also very kind to me. Telling me about his own experiences, his background working for Neurostim and his passion as well. His reassurance and nonjudgmentalness was so freeing to me. I could always just be me no matter what that looked like that day. Then, it was Bryn, we chatted a lot about just day to day stuff around the Thanksgiving time frame. He was so soft spoken and kind hearted I always felt a breath of fresh air when working with him. Lastly, came Benjamin just as I was ending my treatment only getting to see him just a few times. He helped me finish my treatment with reassurance and he said just from looking at my notes I was “doing well” and he was “excited for my future”. During my treatment the provider I saw was Matt. He too, was always so reassuring and helpful with any questions or concerns I had and boy did I have ALOT! He even made accommodations for me when I asked. He didn’t make me feel like a burden either when in fact that’s exactly how I felt asking for the accommodations to begin with. I was very intrigued and excited to hear just how knowledgeable he was with the questions I asked, always giving me more then I asked to begin with which was really beneficial to me overall.

7 weeks came to an end pretty quickly. I was sad going into my last week that I wouldn’t be seeing these wonderful people anymore. People whom I’d grown with and went through this life changing experience with. How could I ever thank them all for each part they played in my journey. I know I’ll never be able to show my gratitude and appreciation to how my heart and BRAIN feel. The major changes I have gained are my depression and anxiety are in complete remission! I have patience, no anxiety negative inner dialog anymore, being able to feel my feelings, rational thinking, irritation has gone way down, and no more self sabotaging! There are many more too! So leaving this review is the closest thing I can think of to show my gratitude, I am forever thankful I was able to have treatment and meet these amazing human beings! I am blessed with a new brain and a new life!

Dan B.

I’m coming to the end of my treatment, and I can’t imagine anyone doing a better job of this than NeuroStim in Olympia. Staff are friendly and genuine in their desire to help. The four people that worked with me were great. Bryn, Jon, Maddie, and Matt did wonderfully. If I receive this treatment again in the future I wouldn’t want to go anywhere else.

sheila G.

I absolutely love this place. The therapist and all personnel are incredible. Atmosphere is relaxing, inviting and clean. The treatment itself is spot on. I was experiencing depression and anxiety that wasn't responding to medication. I began to feel a difference within days and now, further into treatment, there is huge change. I use to sleep for 3 days in a row. Now I wake up early morning without an alarm and actually get up. I recommend anybody who is experiencing mental health issues to give this a chance. It's the only thing that has worked for me. I've been diagnosed with PTSD and my symptoms have been reduced by 75% and I'm not done with my sessions.

Melanie S.

One of the best things I have done for self care. I was a little afraid of what to expect going in but the staff are AMAZING, from easy scheduling, to helping with insurance, to assessment, to the treatment itself. The facility is nice. The providers knew exactly what I liked to watch on television during treatment and were always ready for me. Everyone was caring, compassionate, professional, and made the experience safe. Would highly recommended.

Anita W.

I went to Neuro Stim with a pessimistic Optimistic attitude. I have been on some kind of antidepressant most all my life, one year ago I stopped taking all my antidepressants and anxiety medication, because it works for a while then stops. I got tired of putting chemicals in my body for it to fix one thing and dealing with the side effects of it causing another problem. Anyway my last hope of dealing with my depression and anxiety was Neuro Stim! So fast forward 6 weeks, O.M.G I am so happy I chose to do this, my first treatment I felt differant, my anxiety was cut inhalf that day, they say that my response was not what they always see. Everytime I went in for a treatment I could feel it working and after 6 weeks of daily treatment(excluding weekends) the dark cloud has been lifted, my anxiety is gone, I feel great, and they say it will only keep getting better 😊 I am so happy I did it! If you love yourself but have anxiety and depression give yourself a gift and try Neuro Stim, you deserve it. I'm happy I did!❤️

MJ K.

My experience with NeuroStim TMS center in Olympia was excellent. It was my second round of treatment with two different providers and there was no comparison between the two. From the spotless waiting area and offices, to the experience and the efficiency of the staff, and the protocols of treatment. I was most impressed with the training, efficiency, and uniformity of the technicians. That’s when I learned that all the techs were trained by Jon the senior tech, who is very professional, extremely proficient, and who has two thousand plus sessions under his belt. He and Audrey are the two techs I had the most experience with. Audrey is just a sweetheart who is very pleasant, efficient, and eager to help you in any way she can! I also had a small number of sessions with Brim and Ben. Both were also very efficient, professional, and pleasant to talk to. I am currently seven weeks post treatment and feel like I am still in remission. I recommend NeuroStim to anyone in need of this treatment!

Clay R.

great people that make you feel comfortable and know what they are doing well. they answered all my questions, and they were flexible with my scheduling. the waiting room was clean and neat, they have a water dispenser and a keurig coffee machine for you to get refreshments while waiting for your appointment. great people, I will miss talking with them.

Emily P.

I loved my experience at NeuroStim! The people at the Olympia location are top notch. After a few sessions, I began looking forward to coming in for treatment just to see the staff. In regard to my mental health, I feel like my emotional reactions have been milder and I am experiencing more consistent moods. Highly recommend.