Jefferson Center for Mental Health - Arvada, Colorado

Nancy K.

I sought out some counseling a couple weeks back. I’ve been going to Westminster Medical for many years for primary care. (The therapists they refer you to work for Jefferson Center). I always thought that they over pushed their psych department but this time I went ahead and said sure, why not. The thing about starting up with a new therapist is getting through those first few sessions where you get to re live all the trauma and horrible life mistakes in order to catch this person up on what the problems are. Week one; $20. co pay, the entire hour is spent filling out the intake forms, literally the whole hour. I am also informed that they are only going to be able to squeeze me in randomly, possibly only every few weeks. Week two; AFTER paying my $20. I’m informed that Jefferson Center will no longer be accepting my insurance (Blue Cross) and if I want to continue it will soon cost $90. a session out of network. Wish I would have skipped this life experience!

I feel like Jefferson Center should have saved me my time and money by flagging my insurance before putting me through this.

Brad D.

Poor bedside manner. Obviously overworked prescribers as they took so long during appointments going over notes and typing. They were Irritated by questions I had. Then tried to blame me for them not having the report from a test I did, on their order, over a year ago.

Also: if all your appointments are video calls, please put an effort in to presentation value. Lighting is easy and accessible. Framing yourself in the screen is even easier. Having your dark or overly bright shot with your head barely visible in the bottom corner of the screen makes it that much harder for the patient to feel like they are talking to a professional.

Rita M.

Amazing customer service and authentic care of clients by Tabitha. My brother was confused about his medical taxi pickup and ended up leaving the building and took a bus home but did not let me know. Tabitha did everything to help try and locate him by talking with me and his taxi driver to figure out how to find him. It is truly evident that Tabitha has a very caring attitude!

Niki M.

My son ran out of his medication, so I called to have it refilled, get transferred to the nurse line that they never answer. Leave a message in a Monday and never got a call back at all… This place is ridiculous. Dr Collins sent over my sons prescriptions to our pharmacy on Thursday. The pharmacy said they never got them. So I call again to see if I can speak to Dr. Collins and of course they won’t let you talk to anyone. So they transfer me back to the nurses line, again which they never answer. So I have to leave another message… my son has been out of medication over a week. So I call back the office because I cannot have him go without his medication any longer, and of course they tell me they will email the nurses and have someone call me back. This place is completely unprofessional, lacks communication, it’s impossible to get anyone to help you at all. And don’t ever expect to get an actual dr or therapist on the line because it isn’t going to happen. This place and all the staff are a joke.

Brian C.

If there is an issue with your Rx and you have to get in touch with your doctor, good luck unless you have four days to wait. Couldn’t even get an actual nurse on the phone for three days and it’s no fun to run out of medication that you rely on when all it would’ve taken was a simple phone call to correct this problem. My pharmacy had the same problem and was unable to reach anyone after multiple attempts. I finally got in touch with “nurse” Melissa, Who was one of the rudest people I’ve ever talked to. She should not have a job dealing with customers, period, let alone be allowed anywhere near a mental health facility. So, unless you love being talked down to and getting every call forwarded to a answering machine, choose somewhere else for your mental health needs.

Claudia S.

I, and my kids have gone to this place off and on for years. Good luck getting anywhere with a therapist - this establishment is the stepping stone of interns before they go to find their "real job." I have had some of the rudest clinicians here, therapists and psychologists alike. Being in the DBT program (both the full and part time one) I have seen nearly 20 different therapists here (because no one stays long) and some of them were so rude I have gotten up and walked out on more than one occasion. You are dealing with a staff load who is catering to a probate and homeless population as well as the "Average Jane/Joe" so don't be expecting any kind of courtesy, plus its a giant corporation - these staff members are NOT happy here. Is that really where you want you or your family working on your mental health!?

Anastasia V. (. P.

I don’t really recommend JCMH unless you’re in DIRE need of help. Calloway could barely do her job professionally and she just smiled more in our conversation once she realized she wouldn’t be my prescriber anymore. And my prescriber before her was judgmental & deleted all my records as soon as she thought she could get away with it. I’m glad to be rid of JCMH, honestly.

Stacey D.

This place was the only place willing to accept me as a new patient within a short time frame when I moved to Denver. The receptionists here are nice and I've never had any billing issues with them. However, I didn't feel like my experience with Dr Johnson was exceptional. I only ever saw her for about 15 minutes at a time and the questions she asked didn't really go in depth about my mental health. The downside of this place is that they refused to send my prescriptions electronically to my pharmacy in Denver. This meant that I had to drive an hour round trip to get my prescriptions and bring them to my pharmacy. All of this could have been avoided if they had the right encryption, but this is something they refuse to do. Dr Johnson was also negligent and gave me the wrong prescription for the completely wrong person. This is the only time in my life that has ever happened to me and I have to say that I was a little disappointed that she couldn't even be bothered to check the name on the prescription she was writing.