ETA-LIV Fitness - Tracy, California

Jihad Mardini

Expensive gym for what they offer. I pay $65 monthly. This gym is a very small space with limited equipment, when a piece of equipment breaks or goes out of order it can be weeks or even months before it gets repaired. Many times only 2 out of the 4 treadmills were working sometimes only 1 treadmill was working. The air conditioning is also sometimes turned off in the mornings and only can be accessed with a key, which is crazy because it is well over 90 degrees most days in the summer time here in Mountain House. Recently this gym closed for 3 weeks due to “improving the gym” and still charged every member full price. After 3 weeks we returned to the gym to find out they did not add anything to the gym, and even removed two vital pieces of equipment, the chest fly machine, and a whole squat rack. So they pretty much closed just to clean the gym for 3 weeks and then put balloons around the gym like they actually did something ? … Left a note for the owner and when she called me she was very very rude over the phone and didn’t answer a single one of my questions and pretty much urged us to cancel. Save your money. The owners clearly only care about making making.

Youcef Moumene

Too bad it doesn't go lower than 1 star.
I am an exercise equipment specialist, and this is my story with this gym:
-Got hired to fix 2 treadmills and make them functional again! The job was completed, and the treadmils were running better than ever! (Lubricatotion, repairs, adjustments, and deep cleaning) on Monday 11/11/2024. As you know, when a job is done, its payment is due. Now I understand some people are in tight spots and even businesses, too, and that's fine since we all go through it, if i was asked to give them a week to pay i would've done so very happily, I do it all the time.
That's when JENNIFER started dodging my texts and calls when im trying to ask for my fair compensation for this job!
I called the day after and left several messages and text messages, but to no avail.
On the 13th, I finally decided to drive 2 hours to this gym and ask for my compensation personally+ my travel expenses for running after this gym to get something that's rightfully mine.
I was stunned to stand at the front desk and call for a manager for at least an hour , but nobody was present at the time when the gym was open, only to get phone messages when calling the gym, telling me that they are busy assisting other customers, WHEN I'M THE ONLY ONE THERE AND DO INDEED NEED ASSISTANCE!.
If i didn't text and show up and called as many times as I did, I probably would've never gotten a dime back for my completed work.
This gym is a sinking ship, and its captain is poking more holes in it, GET OUT WHILE YOU STILL CAN!.
My God, i look at your reviews and know that in all of this mess, everyone is a variable, and this gym and JENNIFER are the constant in this!
Make your own deductions.

Sarath VNV

I had a bad experience with this fitness institute. The gym is not clean and feel very old. I didn’t liked the gym and requested for cancellation over the phone. The person told me that I need to give a month notice. I told him to cancel in the next month. After a month I called again and he said it was cancelled.

After 3 months I got a call from the team saying that I have a due amount pending for 3 months. And they said as per the agreement I must sign a cancellation agreement. I am surprised how come the person from the phone gave me a verbal confirmation on the cancellation and now they are insisting to pay the prorated money. I felt it as very unprofessional

Z T

"Please read before you decide to join."
I took a walk through of the gym a couple of days ago with a person who holds a membership (since it was past 6pm, no one at the register). I'm told the gym membership is north of $80 a month. For that amount, I have a few questions to the owner after stating some facts, which I assume everyone would agree to:
The gym is a mess, it is dirty, it smells dingy, has poor lighting, and cramped in a very very tiny place. There are no pools, no sauna, no steam. There could be a shower area with lockers but I'm unsure if there's one as I didnt see it. I'm also not sure if there's wifi. No spa rooms, no towel service. No juice bar or no state-of-the-art machines, no group fitness classes, and no massage therapy.
To the owner: I'm impressed. You've managed to charge and create a luxury gym experience without any of the luxuries. Absolutely Zero. For the people searching for reviews to make up their mind, your response could be a testament. You are charging top dollar for absolutely subpar, below basic amenities. Explain yourself!

Lauren A

Updating again 11/14/24, at the start of this month (November), LIV fitness again charged my credit card for the services that I cancelled in July. I notified my credit card company that I did not authorize this charge and they are going to dispute it. I will call the gym and email them letting them know. Hopefully they will do the right thing. I’ll update when I have a response.

Updating my original review. I showed up to this gym in July to cancel my membership and the doors were locked with a note stating that the gym is closed until further notice. I emailed the gym and told them I would like to cancel my membership (following the credit days they would extend after they reopened). I called and left a voicemail stating the same. I have since received three months worth of monthly bills, despite my efforts to cancel. I physically returned to the gym telling them to reimburse me and halt my account. They said since I didn’t cancel in person they won’t reverse the charges (despite the fact that their doors were closed unexpectedly with no known reopening date). I will update this review once a resolution is reached.

Also, there is no warm water at this gym to wash your hands. This is a violation from an OSHA perspective for the employees.

julz Peralta

You’re probably looking at reviews to decide if this gym is for you, DO NOT GO HERE. this place is a literal scam. My family and I have been members here for along time since it’s close to the house, apparently these people
don’t know what a contract is.. When signing a contract you are “supposed to be” locked in the price for a year, or so we thought! NOPE! this place chooses your rates, everyone literally pays different prices! We’ve paid 30$ to 60$ to 80$ a person and this gym isn’t with it! Treadmills have broken screens, super dusty and musty. It’s been over 2
months since we’ve cancelled our membership and now we are getting text messages, NOT EVEN EMAILS (how unprofessional) to discuss our over due balance, and etc! I understand inflation and how a business works but, this place is such a scam! Disputed my bank because when trying to contact this so called”business” no one will get back to you! Save yourself the headache and trouble. Will definitely be taking legal action.

sara peterson

They are moving the price for this gym to 80 dollars monthly when this gym is the size of a shoebox. No pool, no new machines, no employees to answer the phone. And still, they have the audacity to be greedy and double the price of an already expensive gym. They are taking advantage of mountain house residents. Do not get a membership here and take your business to In- Shape which is around 60 dollars and has two pools with a hot tub, basketball courts, a locker room with showers, tons of free classes, an outside area, and more. All you will get here is broken treadmills and having to wait 20 minutes for a cable machine because the gym is the size of my mom's closet.

Raymond Padilla

I’ve had a horrible experience with this gym. I’m a local residence here in Mountain House and first started going to the gym in 2019. Over time I realized the equipment would frequently break and take months to get repaired. The employees also seemed very disappointed in the owners lack of communication with a number of issues. The gym owners also made it impossible to contact them during the pandemic, after closing the gym form months they completely disconnecting their phone number. It was impossible to get in contact and they were still charging monthly. A large amount of locals were every upset about this. Still worst, they tried to collect the payments and I just received a notice today that they have the nerve to contact debt collections. This gym is clearly focused on only making money, I do not recommend.