Avis Car Rental - Aspen, Colorado

John A.

Avoid this disgusting man at all costs. He raised prices by his own discretion during a snow storm with no flights coming in or out. Hertz charged $135 for one day rental, and this guy wanted $600 bucks for 24 hour rental.

Arlene S.

I’ve always had good experiences with avis. That’s why i keep booking it. This is the first time i have horrible experience with avis. The car had a smell and stains all over the chair. There’s definitely wrong with quality of cars they have in this location and management is not doing anything about it.

Sue K.

Avis ripped us off. Apparently we left the airport with 16.8 gallons in the tank. We filled it up by the airport but apparently the gas pump shut off at 16.1 gallons (we had no way of knowing we started at 16.8 gallons and ended at 16.1 gallons). Because we were .7 gallons short we got charged for a gallon of gas at $9.99 ... oh no, but wait ... the minimum refueling charge is $16.99 so that's what they added to our bill. I called them to complain and they said so sad, too bad. You should have put it back to 16.8 gallons. Great point, but there was no way to tell where we started and where we ended. There car doesn't offer that level of detail. Total ripoff. Really bad experience with Avis. I'm going to stick with Hertz from now on.

Dylan S.

Rented a Tesla. Made it clear to the associate that we were not familiar with electric cars and he assured us there are many places to charge the car. This is true, but Tesla’s are not compatible with regular chargers unless you have an adaptor, and we were not made aware of this or provided an adaptor… Thanks
Tesla charging stations only fyi

Scott W.

Avis in Aspen has the rudest non helpful employees. I have ever experienced in such horrific service in over 30 years of car rentals. Extremely unhelpful. I would never ever rent from Avis cars here again. Going to Hertz with all of our future business.

Pete C.

The good - Arrived in Aspen, there were multiple vehicles available and the rep at the desk was very quick at getting us into the car and on our way.

The bad - the vehicle we were given smelled like cigarette smoke (noticed after it was parked in the sun for the day), but more concerning - downright scary - was that the car was all over the road and in need of a major wheel alignment. I didn't feel safe having my family and young children in the car.

The good - once I was finally able to speak to someone at the Avis Aspen location, it was the same person who rented me the car. I explained the issues and she told me to come right in so that we can swap to a different, safer, vehicle. She said bring it back with a full tank. So I mentioned that I had prepaid the fuel, so she said yes but it would only apply to one of the vehicles. I pushed a little to insist that she should be able to take care of that for my inconvenience. She stood firm and then accused me of being combative with her and "coming at her". When I went in person, after fueling the vehicle, I re-voiced my concerns and why I thought she should have taken care of the fuel. She told me she wasn't going to continue to process the change of vehicle until I stopped talking. That was after she suggested she would just end my rental and not give me another vehicle if I continued to be difficult. I work in a service organization and have worked in so many in my life, and to me, the customer is always right. I always did whatever I could in my power to make them happy. Clearly that was not this individual's training or perspective. I WILL NOT rent from Avis Aspen again during our yearly trips there and I will be sure to let everyone know. It quickly became clear to me how that location earned their sub par 2.9 star Google review rating.

Zilu Z.

Double check your credit card charge and your receipt. They charged more for my case. This is fishy business and I am truly disappointed

Tm E. (.

I have never been so disappointed in an Avis rental then what I experienced in Aspen. We had a rental set for our arrival into Aspen on Friday at 1600. We were suppose to arrive into Aspen at 1530. However, due to weather delays, we did not arrive until 2115 only to find out the rental counter was closed. Hertz was still open doing cars for those of us that arrived late. I inquired with Hertz and they said that Avis closes at 1900 and that Hertz had no cars available for us. We needed a car as our hotel was an hour away. I called the national number and the agent, Stephanie, made a call to the station manager and came back and said the same thing. She apologized but said no one could come in. So we were now stuck in Aspen with no car and no hotel. We were told we would have to come back the next day. This had to be the worst scenario as a last minute hotel in Aspen at 2200 at night is very difficult and expensive. So we were stuck with no car. The worst part of it was we never got a notice on the Avis app or an email saying this. In fact the app said we had a car with a license plate number but I could not find it in the parking lot but it wouldn't have matter as the cars were locked and there is no preferred here. I just can't believe I was not notified on the Avis app or by email. Obviously Hertz stays open to accommodate last minute delays. Then the next day I finally get my car but they didn't offer up any extras. In fact, I had to tell them to take the charge off for the day I didn't rent. I couldn't believe I even had to ask that buyt the agent went by the original reservations date. I also asked and did get an upgrade in car to something that was AWD. All I can say is that in all my years of renting Avis, I have never been abandoned at the airport with no car. I was told that this facility is not the best and the Yelp ratings show this. Next time I come into Aspen for a wedding, I am renting from Hertz.