Ashley Outlet - Colton, California

Fernando Ortiz

I recently had the opportunity to visit Ashley Furniture and was quite pleased with their employee discount program. Being an employee of another company that has a partnership with Ashley Furniture, I was able to take advantage of their great deals. The discounts were impressive and made furniture shopping a much more affordable experience. However, I must say that my visit to their store left a bitter taste in my mouth due to the poor customer service I experienced, particularly in the loading area.

I had purchased a large item and it was my expectation that the loading process would be quick and efficient. Unfortunately, this was far from the case. The employee responsible for loading the items seemed more interested in talking and laughing with his colleagues rather than doing his job. It was incredibly frustrating to watch them waste time and neglect their responsibilities while I stood there, waiting for over 30 minutes.

I understand that employees need to enjoy their work environment and have some time for socializing, but it should never come at the expense of providing efficient and prompt service to customers. As a customer, it is disheartening to witness such lack of professionalism and dedication.

Overall, while Ashley Furniture may offer great deals for employees, the poor customer service I experienced, particularly in the loading area, overshadowed the positive aspects of my visit. It is my hope that Ashley Furniture management addresses these issues promptly and ensures that all employees are focused on fulfilling their job responsibilities efficiently, while providing exceptional customer service.

Camille Hung

Update from my previous review: I gave them a 5-star rating when I was walking out of the store, unaware that they didn’t even have the sofa I ordered. They kept postponing the delivery for over two weeks due to a backorder on my sofa, even though they had told me it was in stock and would be delivered within a week. I wouldn’t have made the purchase if I had knew the truth. Now I have to deal with the very lengthy cancellation/refund process and credit card company.

Brianna Guevara

I had a truly unpleasant experience at Ashley’s Furniture primarily due to the incredibly disrespectful behavior of the store employee Charles. I initially went in with high hopes of finding new coaches for my home, but I left feeling frustrated and disrespected. Save yourself the time and energy and don’t go to the store , after reading some reviews I see he does this to a lot of paying customers.

Alex V

WARNING: DONT SHOP HERE!!!!

Bought a "NEW" coffee table, opened it to assemble, table had damage, called customer service, said to submit pics via email, and received an email saying all sales are final: which we were not made aware of prior to purchase.

Don't shop here. They don't tell you items may be damaged and they won't refund you the money if they are!!!

Better customer service at Walmart.

Abanoub Gad

Rude Service at Ashley Furniture Colton

I called the Colton location, hoping they could help after poor experiences at other Ashley Furniture stores. They put me on hold for five minutes, and then someone claiming to be the manager picked up. He was extremely rude, repeatedly saying, “We don’t work against other stores,” and giving me a bunch of excuses instead of any real help. I explained that I wasn’t trying to cause issues—I just wanted the deal I was promised. Even after I clarified, he was still rude and dismissive, making it clear they didn’t care about resolving my issue. If this is how they treat customers, I would definitely recommend looking elsewhere for furniture.

Lynn Gorton

I am HEATED!! I’ve been trying to call Ashley for weeks and so has THEIR customer service department with no answers. I spent ALOT of money when I bought almost a whole house of furniture. My king size bed frame (slates) are falling apart and warped. Even missing some of the middle support legs. My mattress is ruined and caving in on some areas (the springs). Been having back pain the last couple months and now seeing a ortho doc for the issue. I contacted my sales person today and told him I can’t get a hold of the store and neither can his customer service people. Told him what’s going on. He told me “I should have bought some kind of bunkie board for the slates to support the mattress. I was NEVER TOLD ABOUT THIS AT TIME OF PURCHASE. I bought this set because it didn’t need a box spring and was going to “SAVE” me money”. I’m going in person tomorrow after work to raise hell. THIS IS BULL HOW CUSTOMERS ARE TREATED AND PHONES NOT BEING ANSWERED BY THEIR OWN COMPANY DEPARTMENTS. photos to follow for proof.

Priscilla Udave

The sales rep made us do a review
While i was paying. I purchased the adjustable base plus mattress for $7,000 after I got home I checked the price on Costco for same frame and mattress and FREE delivery and it came out to $4,900. I feel extremely ripped off. Especially cause at Ashley they were initially trying to charge me $499 delivery which after discussing price they lowered it but still they try to rip off people who don’t speak up. Not fair! I will never buy from Ashley’s again. While I was making my purchase at Ashley’s I was trying to check prices online but the guy was showing me on his phone that the prices are the same everywhere I felt rushed and just gave in. I should have slept on it and did my research. I’m so mad at myself.

James A. (spudbot)

Here are some dark secrets about Ashley's. I worked in the call center. They literally told me to lie to people. If something wasn't delivered because Ashley's employees messing up they told me to lie to the customer. If the customer complained they told me to schedule a delivery even though Ashley's would not make that delivery date. They knew they didn't have the furniture to deliver, they just wanted to get the customer off their back. I was told to lie to everyone just to quiet them up.