Arapahoe County DHS - Aurora, Colorado

Pricilla T.

I really wish that you all did more to protect these Kids! There is a Daycare in Aurora that is stll operating, and honestly they should be shut down. This place has had so many complaints, and there was a drug investigation. But the case was closed due to not having enough information! You all do absolutely nothing to protect these Kids! What does it take for you all to intervene, a death? This is disturbing and very shameful!

Dianne D.

Service person was quick and efficient. She was very polite and greeted me with a smile and a hello. Really nice place to deal with Medicaid renewal.

Mary S.

Absolutely disgraceful. I had an appointment for 2 and they called at 1:15 and sent an email at 2 saying I missed my appointment. I have been staring at my phone since 1:50 waiting for a call for my 2 o’clock appointment. I am missing work and I just want help.
Calling them back is always more than an hour wait on hold.

TurfTv

They dont call you when they say they will and if you miss the call they wont work on your case. Or leave a message. Or call back. Either weird or lazy also got approved and they messed my case up after the first time receiving benefits. Not even sure how they drop the ball so bad

Julie A.

I’ve been experiencing gang-stalking since 01/24 , those people have been ruining all my efforts , my kids can’t go to the daycare anymore , if I found a babysitter after a few days she will stop taking care of my kids. So now my son’s health insurance has been terminated since 04/24 for no reason , I’ve been calling this human services office but once it my turn to get answer to my phone, the phone will hang up, this has been going on for a while. I dropped a document filled out for new daycare provider information since 06/27/24 , I went there on 07/10/24 to ask what’s going on with my case. I was surprised when the worker asked another worker to come look on the computer, they were both confused about what they saw on my case , it seemed like they saw a strange sign on my case , something they haven’t seen before. She told me that a case worker assigned to my ccap has seen the document and didn’t left any message. For my 5 year old son health insurance, she didn’t see a reason why it was terminated. So now we are not even safe where our identities should be confidential ? My son’s daddy who is behind all of this gang stalking is an illegal alien and he is on deportation situation , now as a US citizens why our rights should be violated ? This county office need to be investigated

Austyn W.

The SNAP system is a waste of time. People on the phone told me to go to the office for a card. Go to the office and they told me the person on the phone denied me anyways. So why waste my time and money to make a trip to the office if the person on the phone denied me before even telling me to go to the office. That’s called evil

Alex W.

Trying to get them to call you for a scheduled phone meeting is impossible. They get the number wrong so we have to go in in person to correct it. They schedule a new call and just never call and leave us to wait on hold for 2 hours. I'd not be surprised if they intentionally made it impossible to get anywhere on purpose.

Active malice and weaponized incompetency

Mrs P.

Update:

I called last Friday 10/20/23 and was lucky enough to get Victoria. She was AMAZING! I wish everyone that calls could get someone like her. She was respectful, courteous and professional. She clarified everything! Now I know exactly what has to be done. Thank you Victoria! You made my day last Friday! Peace and Blessings to you always. You're the reason I changed my review from 1 star to 5 stars!

Old review:

I just got off the phone with them after being on hold for 50 minutes. The female I had the displeasure of getting, immediately, told me that my Husband's case was transferred to Denver Health and gave me a wrong number. It was clear that her lazy azz was ready to go home and didn't give a Flying F#@k. I pray that she loses her job and her job is given to someone who has a conscious and enjoys actually helping others. I'm so tired of dealing with Ungrateful People that make it clear that they're, 'Mad That They have a job.'

The Parker Family